Question 1

Do you offer face to face counselling sessions?

Accepted Answer

Emily is not currently taking any new clients for face to face counselling

Question 2

Do you offer online counselling sessions?

Accepted Answer

Emily is currently accepting new clients for Mindful Mums online 1-1 therapy sessions

Question 3

How do I schedule an appointment?

Accepted Answer

All new clients are eligible for a free 15-minute phone appointment with Emily. You can email Emily via the website to get started.

Question 4

Do you accept Mental Health Care Plans?

Accepted Answer

At this stage, no. But there is the possibility that in the future we will and this is something that we would be happy to discuss further with you.

Question 5

What if i'm not sure you will be the right fit for me/ my child?

Accepted Answer

I offer a free 15 minute intro call with all potential new clients and/ or their parent/ guardian. This gives us the chance to get to know each other. Here’s what you can expect:
 • I’ll ask you about why you’re reaching out for support
 • I’ll tell you a bit about myself and my approach
 • You can ask me any questions that I didn’t cover
 • We’ll talk about fees, availability, etc

Question 6

If I decide you are a good fit, what happens next?

Accepted Answer

If we both decide we're a good fit after our intro call, I will ask for your email and send you a link to my booking schedule. Once you have chosen your preferred day and time, I will send you a couple of forms to complete prior to our first meeting.

Question 7

What is the first session like?

Accepted Answer

For Child Therapy:
 The first session is all about getting to know your child in a safe, supportive and non judgmental environment. We focus on building trust and understanding your child’s experiences, strengths and challenges. Activities may include gentle conversation, play, drawing or other creative exercises, depending on your child’s age and comfort level. 
Together, we will start identifying goals and strategies to help your child manage their emotions, build resilience and feel more confident.

For Mindful Mums:
 The first session is an opportunity to pause, reflect and explore your current needs. We will focus on understanding your stress levels, emotional patterns and areas where you would like support. Through guided conversation and mindfulness exercises, we will begin to identify practical strategies to help you manage stress, reconnect with your wellbeing and find moments of calm—even during busy days. The session is flexible, supportive and tailored to what matters most to you.

Question 8

How many appointments will I need to have?

Accepted Answer

My approach is solutions focused. This means you won’t have to be in therapy forever. I usually find my clients have met their goals in 3-6 months and no longer require therapy.

I also have clients who choose to remain in therapy for much longer. They have seen improvements and still really enjoy having ongoing support and a place to process their thoughts and feelings.

Question 9

Can I claim appointments with my private health fund?

Accepted Answer

As each health fund differs, please contact your individual health fund to clarify whether you are eligible for rebates with Thrive Wellbeing & Counselling Services.