Cancellation and Booking Policy
At Thrive Wellbeing & Counselling Services, a cancellation policy is in place to ensure all clients have access to timely support and care.
Booking and Deposits
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When you schedule an appointment, a non-refundable 50% deposit is required to secure your day and time.
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After booking, you will receive a confirmation email containing:
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A link to reschedule or cancel your appointment
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A link to complete the Thrive Wellbeing & Counselling Services Intake Form
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Rescheduling and Cancellations
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If you need to reschedule, please do so via email.
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Appointments can be rescheduled up to 48 hours before the scheduled time without losing your deposit.
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Cancellations within 24 hours of your appointment will result in the loss of your deposit.
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Non-attendance or “no-shows” will incur the full session fee.
Important Notes
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Your appointment time is reserved for you, so please keep your own record.
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There is often have a waitlist of clients seeking support; providing at least 48 hours notice ensures others have the opportunity to access care.
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Cancellations or rescheduling are accepted via email only. SMS or voicemail notifications are not accepted.
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Payments are processed on the morning of your appointment, between 8:00–10:00 am.
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Mindful Girls Sessions
Payment for Mindful Girls sessions is required in full at the time of booking to secure your child’s place. As sessions are intentionally kept small and spaces are limited, all Mindful Girls bookings are non refundable and cannot be transferred to another session or date.