Wellbeing and Counselling Services

At Thrive Wellbeing & Counselling Services, a cancellation policy is in place to ensure all clients have access to timely support and care.

 

Booking and Deposits

• When you schedule an appointment, a non-refundable 50% deposit is required to secure your day and time.

• After booking, you will receive a confirmation email containing:

  • A link to reschedule or cancel your appointment

  • A link to complete the Thrive Intake Form

 

Rescheduling and Cancellations

• If you need to reschedule, please do so via the confirmation email.

• Appointments can be rescheduled up to 48 hours before the scheduled time without losing your deposit.

• Cancellations within 24 hours of your appointment will result in the loss of your deposit.

• Non-attendance or “no-shows” will incur the full session fee.

 

Important Notes

• Your appointment time is reserved for you, so please keep your own record.

• We often have a waitlist of clients seeking support; providing at least 48 hours notice ensures others have the opportunity to access care.

• Cancellations or rescheduling are accepted via email only. SMS or voicemail notifications are not accepted.

• Payments are processed on the morning of your appointment, between 8:00–10:00 am.