THRIVE. Counselling Services Cancellation Policy
THRIVE. Counselling Services has a cancellation policy for the purpose of ensuring that all clients have access to support and care.
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Following your booking, you will receive an appointment confirmation via email and SMS. This email contains a link that will allow you to reschedule or cancel your appointment. The email will also provide you with a link to complete the THRIVE. Counselling Services Intake Form.
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At THRIVE. Counselling Services we understand that sometimes things come up and you may need to reschedule your appointment. If something comes up in the 48 hour window prior to your appointment and you cannot attend, you will always have the option of changing your session to an online appointment.
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If this option does not work for you then a cancellation fee equal to 50% of the cost of the appointment will be charged.
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Your appointment time is reserved for you/ your child, so please ensure to keep your own record of appointments. We usually have a waitlist of clients who are in need of support, and therefore require the 48 hours notice to ensure we have adequate time to contact such clients, so they do not miss out.
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We accept notification of cancellations or rescheduling of appointments via phone call or email. You can leave voicemails any day of the week if it is outside of our business hours. We do not accept SMS cancelation or rescheduling.
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Payments will be processed on the morning of your appointment between 8am-10am.
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Non-attendance or "not showing" to appointments will also incur payment of the full session fee.