Privacy Policy
Thrive Wellbeing & Counselling Services is committed to protecting your privacy and handling personal and health information in accordance with the Privacy Act 1988, the Health Records Act 2001 (Victoria), and the ethical guidelines of the Australian Association of Social Workers.
Collection of Personal Information
Thrive collects personal and health information to provide counselling services and support, including:
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Full name, date of birth, contact details and billing information
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Appointment and service-related information
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Any other information relevant to your care
Information may be collected:
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Directly from you via consent forms, online bookings, email, phone, social media or in-person
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From third parties, such as referrals from doctors, EAP providers or other professionals
Providing complete information is important to ensure services can be delivered effectively.
Consent
By booking an appointment, making an enquiry, or completing consent forms, you consent to the collection, use and disclosure of your personal and health information as outlined in this policy.
Use of Information
Information collected may be used to:
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Provide counselling and therapeutic services
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Communicate with you regarding appointments, feedback or newsletters
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Maintain accurate records and respond to enquiries
Security and Accuracy
Thrive takes reasonable steps to protect your information from misuse, loss, unauthorised access and modification.
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Information is kept up-to-date and you may request corrections at any time by emailing admin@thrivecounsellingservices.com.au
Health Information
Health information is collected only as necessary for the provision of counselling services, including:
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Recording relevant personal and health details for therapeutic purposes
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Writing reports or summaries, where necessary
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Collecting information directly from you or authorised representatives, with your consent
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Complying with legal obligations and ethical standards
You may request access to your health information at any time, subject to legal limitations.
Disclosure of Information
Personal and health information may be disclosed to third parties only:
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With your consent
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When required or permitted by law
Changes to this Policy
This privacy policy may be updated from time to time. Changes take effect immediately upon being published on www.thrivecounsellingservices.com.au. Continued use of the website or services indicates acceptance of the updated policy.
Contact
For any questions, concerns or complaints about your privacy or this policy, please contact:
Email: admin@thrivecounsellingservices.com.au